Enterprise Key Account Director

About Supermove Supermove builds software and AI for moving companies. We've raised $30M from Andreessen Horowitz (a16z) and other investors. We started in 2019 as the system that runs a moving business: sales, operations, crews, billing. Today that system runs moving companies across the US, Canada and Australia, from single-location movers to some of the largest van lines and franchise systems in North America. Now we're putting AI to work on top of it. Our voice agents answer and call leads, book moves, and hand off to a person at the right moment. Autopilot, our agent platform, goes further. It answers questions about the business in plain language, flags what needs attention, and handles work that used to take a person's whole day, from working the inbox to updating jobs. The role When a major account signs with us, someone has to make sure it delivers. It goes live on time, it hits the results the customer bought us for, and it renews bigger than it started. That's you. You're the quarterback for our largest accounts from signature through first renewal, but this is not a role where you manage the project from the sidelines. You'll own the plan and coordinate implementation managers, support engineers, product, and sales, while also getting directly into the work yourself. That might mean configuring and testing a Voice Agent, rewriting a playbook after listening to calls, tracing an integration issue, building an ROI analysis, testing a new workflow with the customer,