Operations Lead

If healthcare were built today, it would look completely different

Personalized, preventative, and easy to navigate. A health partner that helps you understand what’s happening in your body and what to do next.

That’s what we’re building at Superpower. Our ambition is to bring together testing, clinicians, and treatments into a healthcare experience people actually want to use.

About the role

We’re hiring an Operations Lead to build and scale the operations behind Superpower’s member experience. Your work will focus on scaling the workforce and systems needed to support a growing member base, through projects such as improving blood draw reliability, diagnostic delivery, and vendor performance.

You’ll work closely with leadership to identify the most important problems, decide how to solve them, and own implementation. That could mean improving blood draw availability, building a staffing model for increased demand, or setting up the operations for a new service.

You’ll work with member success, clinical operations, product, engineering, and external partners. We’re looking for someone who can analyze a business problem, make a sound recommendation, and get into the details of making it work.

Success means more members receiving a reliable, high-quality experience, with service ca