Email Support Representative

Duties and Responsibilities:

• Respond to customer in a timely and accurate way via email or chat, placing orders, inquiring about an order, product information, and general order assistance
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets

Requirements

Education and Experience:

• At Least 2 years of customer service experience preferred but not required
• Experience in email support role is an advantage
• High School Diploma or equivalent

Required Knowledge, Skills and Abilities:

• Able to respond to customer in a timely and accurate way via email or chat
• With Good Communication skills
• Basic computer and typing skills
• Consistent attention to detail and quality
• Customer focus and adaptability to different personality types
• Strong time management skills
• Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
• Jeep Enthusiast/Automotive Experience a plus