Home Care Staffing Scheduling Coordinator

Job Overview

The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment.

Responsibilities & Duties

• Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
• Manage same-day call-offs and urgent schedule changes.
• Coordinate with care managers regarding client needs, staffing priorities, and service continuity.
• Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns.
• Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
• Maintain accurate schedule records, updates, and handoffs between shifts.
• Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases.
• Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts.
• Support smooth shift transitions and communicate relevant updates to the next shift.
• Contribute to schedule stability, coverage pl