Patient Intake & Scheduling Coordinator (WFH)

Description

The Patient Intake & Scheduling Coordinator serves as the first point of contact for new and prospective patients of the client. This role is responsible for managing inbound and outbound patient communications, collecting accurate demographic and insurance information, coordinating with internal verification teams and physical therapists, and ensuring timely and accurate scheduling of patient evaluations and follow-up appointments. The position plays a critical role in delivering an excellent patient experience while ensuring no leads or patients fall through the cracks.

Responsibilities & Duties:

• Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments
• Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information
• Collect complete and accurate patient demographic and insurance information
• Obtain insurance cards from patients and verify acceptance prior to scheduling
• Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance
• Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling
• Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance
• Create and maintain patient charts with