Sales Support Representative (CSR) - WFH

We are looking for a Sales Support Representative to provide administrative and customer support to our sales and operations teams. This role is ideal for someone who is highly organized, customer-focused, detail-oriented, and comfortable working in a fast-paced environment.

You will help keep sales activities and customer projects moving smoothly by managing customer information, preparing quotes, handling calls, supporting order entry, coordinating with internal teams and installers, and assisting with day-to-day administrative needs.

Client Relations

• Accurately process and manage customer data including contacts, phone numbers and emails in a timely manner. 
• Conduct outbound calls to enhance customer experience and strengthen relationships. Perform daily updates to customer notes, templates and generate quotes. 
• Answer calls from an inbound queue. 

Order Entry 

• Work with administrative teams, contractors, and sales to ensure smooth project execution. Problem-solve installation challenges in the field, ensuring that any issues are resolved promptly to maintain customer satisfaction. 
• Facilitate communication with installers or property on behalf of Sales/Operations when applicable. 

Cross-Team Collaboration 

• Provide comprehensive administrative support to the sales team, en