(Fluent English) L2 Technical Support Consultant (LATAM, Global)
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding technical support via emails, phone calls and chats;
- Take ownership of technical issues reported by customers and triage them as needed;
- Analyze and resolve customer inquiries containing technical issues or feedback;
- Follow procedures for proper escalation to relevant internal teams and key stakeholders;
- Maintain accurate records of failures, maintenance activities, and bugs;
- Contribute to and maintain the company’s support knowledge base and related documentation;
- Ensure compliance with the company’s Service Level Agreements (SLAs);
W
