Product Support Specialist

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are looking for a dedicated specialist to join our Global Customer Support team and champion our users every day. Reporting to Sharon in the Customer Support Org —a leader committed to hands-on mentorship, skill-building, and internal mobility—you will work alongside a supportive, cross-functional team that treats customer feedback as business intelligence. In this role, you will tackle meaningful work puzzles and ensure our customers receive world-class solutions. If you thrive on problem-solving, critical thinking, learning, and working with a team that celebr