Customer Success Manager

Job overview

As a member of our Customer Success team, you'll own a high-volume portfolio of customers and help them adopt Swarmia into their daily work. This is a scaled role: you'll be responsible for around 180 customers representing roughly $1.3M in ARR, a blend of self-serve SMB and mid-market companies spread across Europe and the US.

Swarmia is designed to be flexible and opinionated, while still adapting to how different engineering teams work. You'll become a product and domain expert in engineering analytics and developer productivity, helping customers make better decisions about how they build software and run engineering teams.

This is a hybrid role based at our Helsinki HQ or remote role in Dublin. Because part of your portfolio sits in the US, some flexibility in your working hours helps. You'll report to the Head of Customer Success, based out of Dublin.

About us

Swarmia is a fast-growing B2B SaaS company that helps some of the best software companies in the world, including Miro, Lovable, and Bolt, measure and systematica