Warehouse Supervisor-CVG-Bilingual Chinese Required

Job Title: Warehouse Supervisor

**Key Responsibilities:**

• Manage and Supervise local parcel delivery operations, such as sorting, pickup, and dispatch.

• Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.

• Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.

• Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.

• Generate daily pickup tasks, review, and distribute them to the dispatch team.

• Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.

• Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.

• Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.

Requirements

• Fluent in both Chinese and English (written & spoken).
• Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools.
• Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse,