On-Site Engineer

SWK Technologies is committed to providing superior technical support to clients both remotely and on-site. The On-Site Engineer serves as the primary point of contact for end-user IT support, maintaining workplace technology, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring reliable network and infrastructure operations. This role combines hands-on technical support, systems administration, and customer service in a fast-paced environment.

Key Responsibilities

• Provide walk-up, phone, and ticket-based technical support to end users.
• Deploy, configure, maintain, and troubleshoot workstations, peripherals, printers, and other IT equipment.
• Manage hardware lifecycle activities, including new hire setup, repairs, upgrades, and equipment returns.
• Administer Microsoft 365 and Entra ID, including user accounts, licensing, access management, and security-related requests.
• Troubleshoot application, device, and connectivity issues, escalating complex problems when needed.
• Support and maintain network infrastructure, including switches, wireless access points, and basic firewall configurations.
• Maintain accurate IT documentation, asset records, and system configurations.

Requirements

Required Qualifications

• Experience troubleshooting Windows hardware, software, and Microsoft 365 environments.

• Knowledge of