Service Delivery Manager
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
About the role:
As a Service Delivery Manager, you’ll play a key role in shaping, leading, and continuously improving service delivery. You’ll be responsible for ensuring services are delivered efficiently, consistently, and in line with agreed KPIs and SLAs, while supporting business growth and maintaining strong customer relationships.
This role sits within an expanding team and offers the opportunity to influence service management practices, work across multiple contracts and geographies, and help mature service processes aligned to industry best practice.
As a Service Delivery Manager, you will:
- Develop, implement, and continually improve Service Management processes aligned to the ITIL framework
- Manage services to ensure adherence to agreed SLAs, KPIs, and contractual commitments
- Support and oversee multi-contract service delivery across different geographies
- Lead, motivate, and develop staff and contr
