Site Reliability Engineer

Symmetrio is recruiting a Site Reliability Engineer for its customer, a rapidly growing international healthcare SaaS company aggressively expanding in the United States. As a member of our customer’s Site Reliability / Cloud Platform team, the role has two connected responsibilities: customer implementations and platform reliability. The Customer Reliability / Site Reliability Engineer keeps the customer’s AWS-hosted, Kubernetes-based SaaS platform reliable by responding to alerts, working incidents, and contributing to continual improvement. Additionally, the Customer Reliability / Site Reliability Engineer will configure the AWS side of new customer environments and work directly with the IT teams at oncology centers, clinics, and health systems to ensure proper routing, VPN, firewall, and identity provider (SSO) configurations.

The Customer Reliability / Site Reliability Engineer will diagnose issues based on what is visible on the AWS side, guiding the customer’s IT team toward appropriate fixes. This role is ideal for someone who is hands-on with cloud infrastructure daily and comfortable being the technical voice on customer calls during implementations and technical issues.

This is a full-time, remote position. Candidates must reside in the Pacific Time Zone. Target compensation is $135,000–$170,000, depending on experience and seniority.

Responsibilities

Customer Connectivity & Incident