Director of Implementation - Healthcare SaaS

Symmetrio is seeking a Director of Implementation on behalf of a rapidly growing healthcare technology organization. Reporting directly to the COO, this individual will own the end-to-end implementation lifecycle, driving successful customer onboarding, integration, go-live execution, and transition into Customer Success.

This is a highly visible player-coach leadership opportunity for someone who combines hands-on program delivery expertise with the ability to build repeatable implementation methodologies, governance frameworks, and high-performing teams. The organization has recently partnered with a leading consulting firm to establish its implementation playbook, and this leader will be responsible for operationalizing, refining, and scaling that framework as the business grows.

Key Responsibilities

• Own customer implementations from contract signature through go-live and post-implementation transition.
• Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams.
• Build and scale implementation methodologies, governance processes, tools, and delivery standards.
• Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes.
• Serve as the executive escalation point for implementation risks, issues, and customer concerns.
• Establish implementation KPIs, capacity planning processes, and