Director of Professional Services (Healthcare SaaS)

Symmetrio is recruiting a Director of Professional Services (Healthcare SaaS) for our customer, a rapidly growing international healthcare technology organization focused on advanced healthcare technology solutions for complex cancer workflows.

This is a senior leadership role responsible for overseeing customer onboarding, technical implementations, application support operations, escalation governance, and service quality standards within a regulated healthcare SaaS environment. The Director of Professional Services (Healthcare SaaS) will partner closely with Customer Success, Product, Software Engineering, Platform, and Clinical teams to ensure the delivery of secure, predictable, and high-quality technology services to customers. As the senior leader responsible for customer-facing technical service operations, the Director of Professional Services (Healthcare SaaS) will establish structured frameworks, define service standards, manage executive-level escalations, and build a high-performing technical service team. The position will report to the VP of Technology & Security.

This Is a full-time remote position. Ideal candidate will be based In Central or Western United States.

Key Responsibilities:

• Lead and develop a high-performing Technology Service Operations function, including Support and Implementation resources.
• Lead end-to-end technology service delivery across onboarding, integrations, applicatio