Principal Site Reliability Engineer (SRE)

Symmetrio is recruiting a Principal Site Reliability Engineer (SRE) for our customer, a rapidly growing healthcare technology organization focused on advanced healthcare technology solutions.

This individual will play a critical role in ensuring the reliability, scalability, security, and performance of a mission-critical SaaS platform supporting healthcare providers across the United States. The ideal candidate will possess a unique blend of cloud infrastructure expertise, application troubleshooting experience, production operations leadership, and customer-facing technical problem-solving skills.

The ideal candidate will be equally comfortable investigating application-level issues, troubleshooting AWS networking and infrastructure, leading production incident response efforts, and collaborating with development teams to improve operational excellence.

This is a fully remote position with a salary range of $180,000–$200,000, depending on experience.

Responsibilities

• Serve as the primary technical owner for production reliability across U.S. customer environments.
• Investigate and resolve complex issues spanning web applications, APIs, backend services, data pipelines, cloud infrastructure, and customer integrations.
• Lead production incident response efforts, coordinating cross-functional teams to restore service and minimize customer impact.
• Perform root cause analysis and drive correcti