Tenant Experience Coordinator

Synergy, a leading Boston commercial real estate firm, seeks a Tenant Experience Coordinator to support the management of an assigned portfolio of properties. This individual will perform the administrative functions of the Property Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide support for 3rd party service contracts, draft agreements as needed, and assist Property Manager in their efforts to ensure compliance with Synergy’s policies and procedures.

• Track and file contracts and insurance certificates; maintain follow-up system for expirations.

• Prepare and code invoices for Property Manager’s approval.

• Oversee and calculate all tenant billings including utilities, work orders, purchases, and miscellaneous service requests.

• Review vendor invoices for accuracy and follow up with vendors to resolve billing issues.

• Assist the Property Manager in preparing monthly financial reports, annual budget preparation, and annual expense reconciliations.

• Prepare monthly tenant charges, create statements and distribute to tenants.

• Maintain