IT Field Engineer - Scotland

Job Title: IT Field Engineer

Location: Glasgow & Edinburgh

Are you ready to take your IT support career to the next level? Do you thrive on tackling complex challenges and providing top-notch service? Look no further! We are seeking a highly skilled and passionate Service Desk Specialist to join our dynamic team and support a key clients.

What will your day to day look like?

1. 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions.

2. Technical Expertise: Utilize your in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues escalated from 1st line support. Resolve problems related to networks, servers, applications, and peripherals.

3. Relationship Building: Forge strong partnerships with key stakeholders, including the client's IT team, to ensure seamless communication, collaborative problem-solving, and efficient incident resolution. Become the trusted advisor for all technical matters.

4. Documentation and Reporting: Maintain accurate records of incidents, solutions, and best practices. Prepare regular reports highlighting trends, recurring issues, and recommendations for process improvements.

5. Continuous Improvement: Stay updated with the latest technologies, trend