Senior Technical Escalations Engineer
About the Team:
Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver faster, cheaper, more reliable connectivity. You can help lead the charge in bringing our groundbreaking wireless optical communication and photonics chip technologies to the world. Join us to light the way for bridging the digital divide and illuminating the future.
About the Role:
At Taara, we are looking for a skilled technical problem solver to join our team. This Senior Technical Escalations Engineer will be responsible for replicating complex field issues, performing deep-dive root cause analysis on wireless optical communication (WOC) products, and driving strong alignment and shared understanding among our customer support, network operations, product and engineering teams. You’ll also be a primary owner of our user acceptance testing work streams, helping to ensure that our hardware and software enhancements will work seamlessly in the array of network environments in which our customers deploy our products.
How you will make 10x impact:
Advanced Troubleshooting:
