Data Collection Technician
About Tacit
We are an early-stage, deep tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. We are backed by General Catalyst, Khosla Ventures, and Greylock Partners, with a founding team from Stanford, BrainGate, Oculus, and Tesla. While we can’t reveal too much just yet, our team is tackling cutting-edge engineering challenges to bring revolutionary products to life.
About the Role
We are looking to hire a Data Collection Technician who has a strong blend of of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.
Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism.
Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
Maintain accurate records by documenting sessions thoroughly using digital to
