Supervisor, Patient Support
At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
The Supervisor, Patient Support is responsible for leading and developing an assigned Patient Support team while overseeing the day-to-day operations and performance of the function. This role ensures operational effectiveness, supports employee development, and delivers exceptional patient service throughout the customer journey.
The Supervisor provides leadership, coaching, performance management, and operational oversight to drive team engagement, accountability, and achievement of departmental goals. This position partners cross-functionally to resolve operational challenges, improve processes, support organizational initiatives, and ensure compliance with company policies and quality standards. The Supervisor also plays a key role in talent development, workforce planning, and building a high-performing team to support long-term organizational success.
Key Responsibilities:
- Provide day-to-day leadership, guidance, coaching, and development to an assigned Patient Support team to ensure operational effectiveness, employee engagement, and achievement of service expectations.
- Conduct regular coaching, performanc
