Complaints Administrator Intern

Takealot South Africa's leading online retailer, is looking for a talented Complaints Administrator Intern to join our team. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

Key Responsibilities

• To assist the complaints administrative process and resolution thereof. 
• Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines. 
• Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients. 
• Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution. 
• Liaising with customer service to obtain further information to facilitate investigation resolution.
• Building and maintaining sustainable business relationships amongst stakeholders. 
• General organizing and administrative support as required.