Posted 2h ago•Cape Town, Western Cape, South Africa
Customer Service 2IC
MiddleOn-site (Cape Town)Salary undisclosed
Job Description
Customer Service 2IC
Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service 2IC join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great
The position reports to the Customer Services Team Leader
Your responsibilities will include:
- Day to day operations which include but are not limited to allocating workload to Online Shopping Assistants, such as: response times to customers, telephony call flow distribution and escalating systemic issues
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