Posted 2h ago•Cape Town, Western Cape, South Africa
Customer Service 2iC - TDT Tier 2
MiddleOn-site (Cape Town)Salary undisclosed
Job Description
Customer Service 2IC
takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service 2IC to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great
The position reports to the Customer Services Team Leader
Your responsibilities will include:
- Day to day operations which include but are not limited to supporting and allocating workload to the Product Support team
- Supplying of operational reports on a daily basis
- Driving KPI Performance
- Assisting Team Leader with ad-hoc project related tasks
- Escalating IR Related Concerns to Team Leaders.
- Assisting the Team Leaders in terms of coaching and skills development
- Assisting staff members with complex queries
- Pro-actively identify, address and res
Ready to apply? Optimize your CV for this specific jobAI customizes your experience bullets and increases chances to get hired.
