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Posted 1mo ago•Prague, Prague, Czechia
Technical Support L1
MiddleRemote~€5,500 – €7,500 / mo
Required Skills
Roadmap
Job Description
- Act as the initial point of contact for users by providing first-line technical support, responding to basic requests, and filtering out inquiries not related to technical issues.
- Troubleshoot common issues, including product setup, basic technical troubleshooting, password resets, and other standard user problems.
- Monitor systems and services, identify irregularities or performance issues, and log incidents when anomalies are detected.
- Provide general assistance to users, answering common questions, helping them navigate services, and guiding them through available documentation.
- Escalate complex or critical issues to the L1 Team Lead, L2/L3 support teams, or infrastructure engineers when deeper technical investigation is required.
- Document recurring issues and solutions by collecting and sharing information to update the internal knowledge base and improve support processes.
- Experience in customer support or related fields
- A Bachelor’s degree in Computer Science or a related technical field is preferred (final-year students are also welcome)
- Availability to work full-time
- Excellent English skills (both written and spoken)
- Strong communication skills in Russian and English
- Understanding of web technologies and client–server logic
- Experience analyzing HTML and CSS
- Ability to work with browser console and investigate HTTP errors
- Understanding of network requests and browser developer tools
- Ability to analyze technical issues and find solutions
- Nice to have
- Experience in programming (any language)
- Experience working with APIs or understanding how APIs work
- Previous experience in technical support
- Experience in customer-facing roles such as consulting, sales, or account management
- 25 vacation days and 5 family days yearly
- Flexible start to the workday
- Support from a professional corporate coach and psychologist
- Regular internal and external activities, workshops, trips, and corporate events
- Access to our internal knowledge base, meetups, and team-building activities
- Ongoing training in new technologies and continuous professional development support
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