Account Manager
Location: New York, NY
Work Model: Onsite, 5 days per week
Industry: Payroll and back-office software (B2B SaaS / fintech)
Compensation: $110K-$160K OTE (70/30 split)
About the Company
Our partner is a venture-backed Series A software company building the payroll and back-office platform that modern startups run on. Roughly 45 people in New York, growing fast, and raising their next round. Their customers are startups and small businesses, which makes the account management team the commercial owner of the existing base rather than a support function.
The Opportunity
This is the third seat on a small account management team, and it is a selling role. You will own a book of startup customers end to end: keeping them, growing them, and making sure the product is actually driving the outcomes they bought it for. Retention and expansion are your numbers, and you will be expected to go find the expansion rather than wait for it to surface.
Because the team is still small, the way you run your book shapes the way the team runs. You will work closely with the Head of Customer Success and, shortly, a dedicated account management manager, in an organization where process is still being written and good ideas land quickly.
Responsibilities
- Own a portfolio of startup and small-business accounts, carrying retention, expansion and satisfaction targe
