Posted 4h ago•Remote
Senior Solution Consultant
SeniorRemoteSalary undisclosed
Required Skills
TypeScriptJavaScriptPythonLLMs
Job Description
Primary Responsibilities
As a Senior Solution Consultant within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions that align with strategic objectives and support excellence at every stage of the Customer Journey.
Primary Responsibilities
- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
- Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.
- Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.
- Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.
- Contribute to the ongoing developm
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