Posted 1mo ago•Remote
Technical Support Engineer - Platform Support
MiddleRemote€5,000 – €6,700 / mo
Job Description
The Technical Support Engineer - Platform Support serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution.
Team Specific Duties and Responsibilities:
- Familiarity with Reporting Applications: Issue Triage & Support, Data Verification, User Management & Access Control, and Incident Escalation
- Familiarity with Workforce Management (WFM) Applications: Schedule & Roster Support, Configuration & Maintenance, Data Sync & Integration Monitoring, and Ticketing & Troubleshooting
- Familiarity with Quality Management (QM) Applications: Platform Administration, Recording & Media Troubleshooting, System Health Monitoring, and Access & Role Management
- Rigorous Ticketing Hygiene
- SLA Compliance & Tracking
- Escalation & Ownership
- Knowledge Base Maintenance
- Incident Communication
Preferred Qualifications:
- Fluent in English
- Excellent w
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