Service Agent, Patient Care Coordinator

As a Patient Care Coordinator, you will serve as a key point of contact for our clinicians, providing high-quality support across administrative, customer service, and workflow navigation needs. You will manage and prioritize a high volume of inquiries, resolving requests independently when appropriate and partnering with cross-functional teams to ensure timely and effective resolution.

You will leverage multiple communication channels including phone, chat, email, and SMS, to execute objectives, facilitate timely resolution, and provide a seamless support experience for our clinicians.

Success in this role requires a strong commitment to operational excellence, service quality, and stakeholder experience. You will be expected to consistently deliver a high standard of service that strengthens the clinician experience, supports patient care, and reflects Talkiatry’s commitment to excellence.

The successful candidate must be available to work one of the following shifts:

8:00am-4:30pm EST

9:30am-6:00pm EST

10:30am-7:00pm EST

About Talkiatry

Talkiatry is transforming mental health care by making high-quality psychiatry more accessi