IT Support Engineer
The Role
We are seeking a proactive and tech-savvy IT Support Engineer to provide exceptional technical assistance and ensure the smooth operation of our daily IT functions. In this role, you will be the primary point of contact for hardware, software, and network troubleshooting, dedicated to delivering a seamless technology experience for our employees from their first day onward.
As part of a forward-thinking IT team, you will do more than just resolve day-to-day issues. We are looking for someone who is passionate about continuous improvement and eager to leverage AI and automation to streamline processes, improve ticketing efficiency, and enhance overall productivity across the organisation.
Key Responsibilities
IT Helpdesk & Ticketing: Manage day-to-day CorporateIT support using our Jira Service Management (JSM) ticketing system.
SaaS Access Management: Manage access to the organization’s SaaS
Device & Asset Management: Serve as an admin for our MDM (Jamf) and maintain a meticulous, up-to-date hardware inventory using our asset management tool (Bluetally).
Onboarding & Offboarding:
