Arrears Specialist
Arrears Specialist
Fully Remote | £29,000 per annum
Shift Hours = 7.5 hours between 8am and 8pm (Mon-Thurs) and 8am - 6pm (Fri). Requirement to work 1 in 3 Saturdays from 9am to 2pm
Start Date: 5th October
We’re looking for a supportive, approachable and confident Arrears Specialist to join our team. In this role, you’ll be speaking with customers who are going through financial difficulties and helping them understand their options. Your aim is simple: make things clearer, take away some of the worry, and guide them towards a plan that genuinely works for them.
You’ll handle inbound and outbound calls across our Recoveries and Assessments & Vulnerable Customers teams. Every conversation is different, but your focus is always on doing the right thing for the customer — and getting it right first time.
What You’ll Be Doing
- Having honest, helpful conversations with customers across phone and email
- Making sure every customer receives a fair and positive outcome
- Spotting when someone is in financial difficulty and pointing them towards the right support
- Completing income & expenditure assessments to understand what they can realistically afford
- Agreeing sustainable payment plans
- Using the right tools and forbearance options to
