Collections Executive

Collections Executive – Fully Remote

• Salary: £26,000 per annum, plus the opportunity to earn a bonus of up to £1,000 per year
• Hours: 37.5 hours per week
• Shifts: 7.5-hour shifts Monday to Friday between 8:00am and 8:00pm
• Weekend Working: 1 in 3 Saturdays (9:00am to 2:00pm)
• Start Date: 26th October

Make a Real Difference When Customers Need Support Most

Every conversation has the potential to make a positive impact. As a Collections Executive at Target Group, you'll work with customers experiencing financial difficulties, helping them find practical solutions and regain control of their finances.

This is a role where empathy, active listening, and problem-solving go hand in hand.

What You'll Be Doing

• Speaking with customers who have fallen into financial hardship against secured products such as Mortgages
• Taking the time to understand each customer's individual circumstances
• Conducting income and expenditure reviews to assess affordability
• Agreeing realistic and sustainable repayment arrangements tailored to customer needs
• Providing reassurance and support through clear, professional communication
• Identifying vulnerable customers and signposting them to appropriate support services