Collections Quality Control Manager (BGC, Taguig) | Onsite

Work Set-up: Full Onsite

Work Location: BGC, Taguig

Start Date: ASAP

The Collections Quality Control Manager is responsible for overseeing training, quality assurance, performance monitoring, and compliance for both Desk and Field Collections teams.

The role combines end-to-end responsibility for training development, quality audits, coaching, risk identification, and regulatory adherence, ensuring consistent, ethical, and effective collection operations across all channels.

The role serves as a key partner to Operations, Risk, Legal, Compliance, and HR, ensuring that collection activities align with company policies, regulatory requirements, and approved KPIs.

Qualifications & Requirements

• Bachelor's degree or equivalent professional qualification.
• Minimum Diploma may be considered for candidates with strong and relevant QC experience.
• At least 5 years of experience in collections training, quality assurance, quality control, or supervisory roles.
• Strong experience in: Training needs analysis, Curriculum/training development, Quality audits, Performance evaluation and Case and call reviews
• Strong analytical, decision-making, and problem-solving skills.
• Strong communication skills in English, both written and verbal.
• High attention to detail and acc