Customer Service Representative (USRN/PHRN) - Hybrid in MOA Pasay
MiddleOn-site (Pasay City)Salary undisclosed
Job Description
We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.
Key Responsibilities:
- Handle inbound and outbound calls, emails, or chats related to healthcare services
- Assist patients and members with benefit verification, claims status, billing inquiries, and coverage details
- Provide accurate information regarding healthcare plans, policies, and procedures
- Coordinate with healthcare providers, insurance companies, and internal departments
- Document interactions and maintain updated patient/member records in the system
- Address and resolve customer concerns in a timely and professional manner
- Escalate complex or clinical-related concerns to appropriate teams when necessary
Requirements
- Must have an active PHRN and USRN License with 3 years of clinical experience OR
- Must have an active PHRN license with 1 year of hospital bedside experience
- Amenable to work on graveyard shift and shifting schedule
- Willing to work fully onsite in MOA Pasay for 5 months then will transition to work at home
Benefits
- Hybrid Work Set-Up
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
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