IT Team Lead (CCNA/CCNP) | Alabang

Work Setup: Onsite (Alabang)

Work Schedule: US Shifts

Qualifications & Experience:

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
• At least 8 years of progressive experience in IT infrastructure, network operations, and service delivery
• Prior experience leading teams or acting as a shift / module lead is strongly preferred

Technical & Professional Skills

• Strong understanding of IT infrastructure, including:
• LAN / WAN networks
• Telecommunications & VOICE
• Servers, systems, and cloud fundamentals
• Proven experience in:
• Incident, Problem, and Change Management
• Managing and troubleshooting LAN & WAN environments
• Hands on expertise with Cisco switches, routers, and firewalls
• Strong troubleshooting skills across enterprise IT environments
• Preferred with Cisco Certification (CCNA or CCNP, even if expired)

Leadership & Behavioral Skills

• Demonstrated ownership mindset and ability to lead under pressure
• Strong communication and stakeholder management skills
• Customer centric approach with the ability to work across global IT and business teams
• Comfortable working in shifting schedules and high availa