Sr. Group Lead - Retail (Cebu)
LeadOn-site (Cebu City)Salary undisclosed
Job Description
Work Setup: 100% Onsite
Work Location: IT Park, Cebu
Work Schedule: Night shift
Key Requirements:
- Bachelor's Degree
- Minimum of 4 years of work experience in the Contact Center / BPO environment
- Minimum of 2 years experience in in Leadership position
- Strong customer service orientation
Key Responsibilities:
- Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
- Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
- Performance Management: Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.
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