Collections Specialist - Quezon City (40K Sign-On Bonus)

We are seeking a customer-focused Collections Specialist to support the management of outstanding customer accounts. In this role, you will engage with customers to resolve overdue balances, negotiate payment arrangements, and help achieve positive collection outcomes while maintaining excellent customer relationships

This opportunity is ideal for candidates with experience in collections who are comfortable working in a fast-paced and customer-centric environment. 

Key Responsibilities

• Manage a portfolio of past-due accounts and perform collection activities in accordance with company policies and applicable regulations. 

• Contact customers through outbound and inbound communication channels regarding account balances and payment obligations. 

• Review account statuses and work with customers to establish realistic repayment solutions. 

• Negotiate payment arrangements and encourage timely account resolution. 

• Accurately document customer interactions and update relevant systems with account information and action plans. 

• Coordinate with internal departments and external stakeholders to address account concerns and customer inquiries. 

• Ensure customers receive appropriate assistance while maintaining a professional and respectful approach. 

• Comply wit