Key Account Manager – Merchant Business

At tbi, we don't need someone to simply manage accounts. We need someone to grow them.

Our merchant partnerships are at the heart of how we grow. As a Key Account Manager, you'll own a portfolio of e-commerce and physical retail partners and work with them to create more value — for their business, their customers and tbi.

You'll combine strong relationships with data, commercial thinking and a constant appetite for finding the next opportunity.

• You have a strong track record in Key Account Management, Partnerships, Business Development or Sales, ideally within fintech, payments, e-commerce, retail or consumer finance.

• You're commercially minded. You don't measure a successful relationship only by how satisfied the merchant is — you measure it by the value you're creating together.

• You're comfortable with data and commercial performance. You can look at the numbers, understand what's happening and turn insights into action.

• You understand the mechanics of e-commerce and physical retail — checkout, conversion, basket size, customer acquisition, promotions and the role financing can play in each.

• You're comfortable building relationships with everyone from day-to-