SVP, Human Resources
Our client is a global customer experience consulting service provider disrupting the industry with solutions that enable businesses to scale globally while achieving top customer satisfaction. They are focused on the industries of Travel & Hospitality, Logistics, Insurance, Healthcare, Financial Services, and other Tech Businesses. Our client offers delivery in 10 different countries, in 32 languages, with over 29,000 agents. They believe that great customer experiences begin with great human experiences and put their team first to ensure this is achieved.
This executive will partner with senior leadership to align workforce priorities with business growth, operational performance, and the employee experience. The role will oversee key HR functions, including employee relations, talent management, leadership development, performance management, compensation and benefits, and HR compliance, while partnering closely with Talent Acquisition and operational leaders.
The successful candidate will combine strategic leadership with practical execution and bring experience supporting a large, diverse workforce in a fast-paced, service-driven environment.
Key Responsibilities
HR Strategy and Executive Partnership
- Develop and execute an HR strategy that supports business objectives, organizational growth, and operational needs.
- Serve as a trusted advisor to executive leadership on workforce planning, organizational design, ta
