VP, Operations - Sales & Loyalty Center
Our client is a nationally recognized, private equity-backed consumer services organization with an ambitious vision for growth. They are seeking an accomplished executive to lead and transform their Sales & Loyalty Center into a world-class customer engagement and revenue generation organization.
This is not a traditional contact center leadership role.
Why This Opportunity?
This is an opportunity to build something special.
You'll inherit a successful operation with significant scale and the executive sponsorship to transform it into a best-in-class Sales & Loyalty organization. You'll have the opportunity to shape strategy, influence technology investments, lead organizational transformation, and directly impact company growth.
The Vice President, Operations - Sales & Loyalty Center will be responsible for developing the strategy, people, technology, and operational excellence required to maximize customer acquisition, sales conversion, customer loyalty, and franchise partner success. This executive will oversee a high-volume omnichannel operation and play a critical role in scaling the business through process optimization, AI adoption, workforce strategy, and customer experience innovation.
What You'll Do
- Lead all aspects of the Sales & Loyalty Center, including customer acquisition, sales performance, customer experience, workforce management, quality, training, and operational excellence.
- Dev
