We're hiring a Senior Customer Success Manager (DI, North America) to own Teamworks' conference-level relationships across Division I collegiate athletics, from renewal strategy to expansion. I'm Tom Anderson, Director of Customer Success at Teamworks.

As conference-wide adoption of Teamworks grows, the conference-level relationship needs a dedicated owner and customer success point of contact. Conference-wide relationships touch multiple member schools, multiple internal teams, and often the conference office's own operations, and today no single person owns the full process overseeing all facets of the relationship. This role is being created to serve as the lead on Teamworks' conference office relationships, to be the person who knows every conference-wide agreement inside and out, builds real relationships with conference office leadership, and makes sure renewals and strategic expansion happen.

You'll be joining our Collegiate Customer Success team at a moment when conference-level work is becoming its own discipline, distinct from school-level account management, and you'll have real room to define how we do it.

The Role