Customer Service Representative

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:  

• Answer and track incoming calls 

• Prepare and submit accurate, detailed reports in government systems 
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures   

• Conduct database and open-source research 

• Route and escalate calls appropriately 

• Other duties, as assigned 

Requirements

• 3 +years experience in a call center 

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data 

• Strong written and verbal communication skills 
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, for