IT Specialist

TechOp Solutions is seeking an IT Specialist to provide technical support, system administration, and troubleshooting services to ensure the reliable and secure operation of the organization’s information technology systems. This position supports employees, equipment, software, networks, cloud platforms, and customer-facing systems while maintaining compliance with contractual and security requirements.

Duties:

·         Provide technical support for computers, software, hardware, networks, and related IT systems.

·         Maintain and troubleshoot laptops and peripheral equipment.

·         Coordinate with Government IT on account configuration, access requests, and other administrative requests.

·         Diagnose and resolve technical issues for a 24/7 team.

·         Support cloud-based platforms and business applications, including Microsoft 365, Salesforce CRM, Amazon Web Services, and Amazon Connect.

·         Monitor system performance and recommend improvements to increase reliability, efficiency, and security.

·         Communicate professionally with employees, customers, vendors, and government stakeholders.

Perform a