Technical Support Analyst

At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it. Every role here connects to that outcome.

Why This Role Matters

As a Technical Support Analyst you will join our Customer Support team, a team at the heart of our 24/7 – 365 global follow-the-sun support model, helping customers across time zones keep their supply chains running. You’ll provide first- and second-level support across our product modules, analyzing and resolving technical issues within SLAs. By keeping customers informed with proactive updates and learning new modules along the way, you’ll turn complex problems into clear solutions and strong customer satisfaction.

What You’ll Be Part Of

Tecsys is trusted by mission-critical organizations in healthcare and distribution to power resilient, efficient and secure supply chains. We are a global provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX: TCS).

Three values guide how we work. We earn trust daily by valuing the customer and acting with integrity. We build each other up by recognizing individual strengths and working as one team. And we explore boldly by staying curious and adapting for success.

You’ll join a culture driven by curiosity, continuous learning, and people who challenge what’s possible.

Requirements

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