Operations Analyst
About TEGNA
TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.
This Operations Analyst role is part of a team that owns the day-to-day monitoring, support, and operational stability of TEGNA's broadcast and digital platforms while providing advanced support to stakeholders and business-critical applications. You'll work closely with distributed IT teams, engineering, and vendors in a 24x7 support environment—triaging incidents, resolving tickets, and keeping services online. Automating the repetitive task with AI and workflow tools. You'll leverage intelligent ticket routing, help implement our next predictive monitoring solution, and automations. Clear ownership from intake through resolution, sharp communication, and the ability to work across technical teams.
- Incident Support & Workflow Automation
Own support tickets in ServiceNow from intake through resolution, with responsibility for issues spanning PC/Mac endpoints, imaging workf
