Customer Service and Technical Support Advisor with Spanish and English

TP is looking for Customer Service and Technical Support Advisor with Spanish:

Purpose of the role:

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

Requirements

• C2 level of Spanish and B2 to C1 level of English.
• Listening and understanding capacity

• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust

• Conflict management

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer's on these product categories

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communic