Fashion Customer Service Representative - Polish market

Are you interested in Fashion?

Would you like to help customers to make the right choices ?

At TP Spain, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

TP Spain is looking for for Polish native/advanced speakers to start working for one of the most famous Fashion Brands in Spain.

Responsibilities

• Receive incoming telephone calls from new and existing customers
• Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
• Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Requirements

Key Competencies

• Data accuracy
• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate

Candidate Profile

• Confident and enthusiastic.
• The ability to work well as part of a team as well as independently
• Native/Advanced Polish and intermediate level of English
• First class written, verbal and interpersonal skills
• Numerate and artic