Italian Speaking Account Manager - Customer Success & Optimization

Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project!

Role Overview

Are you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements.

Key Responsibilities:

Enhance Account Optimization and Retention

• Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long-term partnerships.
• Proactively address host questions, concerns, and needs to improve satisfaction and sustainability. 
• Collaborate with hosts to maximize listing quality by providing tailored account optimization.

Pipeline Management 

• Utilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflows.

• Consistently meeting or exceeding individual outreach goals  and engagement KPIs.

• Manage a pipeline of high-value accounts, ensuring consistent progress towards growth goals.

Collaboration and Continuous Improvement

• Actively champion the Voice of the Customer (VoC) to identify o