Head of Operations, China

Key Responsibilities

1. End-to-End Operations Management & Optimization:

• Monitor end-to-end contract KPI performance and take ownership to control financial penalties incurred from clients due to service failures such as delays or non-compliant timestamp uploads.
• Establish, refine, and oversee the implementation of SOPs covering all segments: first-leg pickup, ECC (Export Customs Clearance), trucking service, air transportation, transit coordination, ICC(destination customs clearance), and last-mile delivery.
• Collaboration with airlines, optimizing flight capacity management, focusing on continuous improvement of Load Factors.
• Systematically analyze operational data to identify bottlenecks and risks within the entire chain, continuously driving process optimization to enhance overall efficiency.

2. Solution Review & Validation:

• Actively participate in the development of customized logistics solutions for key accounts. Review and validate the rationality, feasibility, and reliability of proposed operational plans from an execution standpoint.
• Ensure the smooth achievement of KPIs throughout the service delivery phase for solutions that have been implemented.

3. Team Leadership & Development: 

• Lead, motivate, and develop a professional operations team, to build a high performance operation team.
• Define team roles and objectives, conduct performance