Solution Manager

Role Overview

The Solution Manager supports the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role collaborates with cross-functional teams—including Operations, Finance, Commercial, and Network Planning—to assist in the delivery of solutions that meet customer needs and drive operational efficiency.

The ideal candidate is detail-oriented, proactive, and has foundational experience in logistics or supply chain. This position is ideal for individuals looking to deepen their exposure to solution development and logistics project execution in a fast-paced environment.

Key Responsibilities

1. Solution Development & Launch [Solution Completion SLA]

• Develop, formulate and deploy cross-border e-commerce logistics solutions across transportation, customs, and supply chain operations.
• Gather requirements, coordinating pilot activities, and tracking launch progress.
• Ensure documentation and implementation steps are completed accurately and on schedule.

2. Cross-Functional Coordination

• Collaborate with Operations, Finance, Network Planning, and Commercial teams to execute solution components.
• Translate customer requirements into internal action plans and workflows.
• Facilitate smooth information flow between teams to support alignment and delivery.

3. Performance Tr